This document sets out how we will deal with you in the provision of our services. Hera Financial limited is an independent credit intermediary which is an appointed representative of Brooklands Commercial Finance is authorised and regulated by the Financial Conduct Authority (FCA).
CONFIRMATION OF AREAS OF ADVICE
* Equity Release: We will advise and make a recommendation for you after we have assessed your needs. We offer a review service that is representative of the whole of the market.
* Mortgages including buy to let and second charges: We will advise and make a recommendation for you after we have assessed your needs. We offer a review service that is representative of the whole of the market, but not deals that you can only obtain by going direct to a lender.
* Commercial Financial. Bridging and short term loans including Refurbishment, Conversion loans, development finance, Secured and Unsecured business loans: We will advise and make a recommendation for you after we have assessed your needs. We offer a review service that is representative of the whole of the market
* Insurance: We will advise and make a recommendation for you after we have assessed your needs for Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Home Insurance, and Private Medical Insurance. We offer a review service from a panel of leading insurers. Ask us for a list of insurers we offer insurance from.
Some buy to let mortgages and Secured and Unsecured business loans are not regulated by the FCA.
WHAT YOU WILL PAY FOR OUR SERVICES
The fees outlined above are NOT subject to VAT. Full details of the final Advice will be provided in the Fee agreement. This document will be prepared for you by your Adviser. You may also be asked to sign and return a copy of the Fee agreement document to confirm your understanding and acceptance of the arrangements.
Any variation to these amounts will be confirmed in writing to you before proceeding further. This may be for example for larger or more complex loans, or where your personal situation is more complex regarding income sources, taxation, residence and credit rating. Our fees are not refundable.
THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT IF YOU ARE EXTENDING THE TERM OF THE DEBT YOU MAY BE INCREASING THE TOTAL AMOUNT YOU NEED TO REPAY.
COMMISSIONS
You are aware that Hera Financial may receive a commission from the Lender and you have no objections to Hera Financial receiving this commission. Whilst most commissions are fixed by the lender, there are some lenders that will allow us to influence the amount of commission payable.
ONGOING SERVICES & FEES
In order to provide you with a high quality service we may want to contact you regarding items we consider are of interest to you, or to make you aware of new opportunities. It is important to ensure your current protection plans and provisions remain in line with your objectives. If you wish, we can review this once a year with you. We aim to contact you before any special terms of your mortgage expire. Ideally this will be 4 months beforehand. We encourage you to contact us should your financial circumstances change in the meantime. We do not charge you any fees for ongoing services.
CLIENT MONEY
We do not handle Client Money. Our preferred method of payment is via bank transfer.
YOUR DUTY OF DISCLOSURE
Any financial advice we provide will be based on your personal financial circumstances and objectives. It is important that the information you give us is both accurate and a true reflection of your current circumstances. It is your responsibility to provide complete and accurate information to a provider (a provider being for example, an organisation that provides insurance, mortgage, or loans).
It is important that all statements made on any proposal form, or on any additional documentation are full and accurate. Please be aware that if you fail to disclose any relevant information, or any change of circumstances to a provider, then the terms of your desired plan may be invalidated (e.g. an insurance claim may not be paid). We strongly recommend that the information you provide is checked thoroughly prior to submission.
OUR LOANS AND OWNERSHIP
Hera Financial Limited is owned by Laura Rodriguez who owns 100% of the share capital. Brooklands Commercial Finance Limited is owned by Malcolm Jones who owns 100% of the share capital. There are no loans outstanding for either company.
ADDRESSING FINANCIAL CRIME
All transactions relating to the services provided by us are covered by Money Laundering Regulations and the Proceeds of Crime Act.2002. The FCA also requires that we have appropriate measures in place to prevent the furtherance of financial crime. Our responsibilities include but are not limited to verifying the identity and address of our clients and any third party making payments on their behalf. If required you must supply proof of your identity in accordance of the above Regulations. Identity verification checks may include electronic searches of the electoral roll and the use of credit reference agencies, which will result in a soft ‘foot-print’ on your credit records.
THE LAW THAT WE OPERATE UNDER
All of our agreements provided are governed and construed in accordance with the laws of England and Wales. In relation to any dispute, for your protection you agree to submit to the non-exclusive jurisdiction of the English courts.
DATA PROTECTION
When we provide services to you we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 1998 (the “Act”). By progressing an application you consent to us or any company associated with us processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.
If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 02034880284 or in writing at: International House, 24 Holborn Viaduct, London, EC1A 2BN. If you do not understand any point please ask for further information.
HOW TO COMPLAINT
We aim to provide our clients and their advisers with excellent client service but at times things can go wrong. If you are unhappy with our service or think there is a problem please let us know immediately. Please contact Laura Rodriguez, Managing direct at Hera Financial at International House, 24 Holborn Viaduct, London, EC1A 2BN, by phone 02034880284 or via email Laura.rodriguez@herafinancial.co.uk. We aim to resolve your complaint within 8 weeks, if we are unable to resolve your complaint we might refer you to the following:
FINANCIAL OMBUDSMAN SERVICE (FOS)We are covered by the FOS which is located at Exchange Tower, London E14 9SR, their contact numbers are 0800 023 4567 or 0300 123 9 123 or email complaint.info@financial-ombudsman.org.uk. For more information visit their website www.financial-ombudsman.org.uk
FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. i.e. it differs for investments, insurance, mortgages and bank accounts. For more information visit www.fscs.org.uk
Hera Financial Limited is an appointed representative of Brooklands Commercial Finance Limited is authorised and regulated by the Financial Conduct Authority (No. 648940)
Hera Financial Limited (FRN 959383) es un representante designado de Brooklands Commercial Finance Limited, que está autorizada y regulada por la Autoridad de Conducta Financiera (FRN 648940).
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